Anne Arundel Today

The VA Maryland Health Care System reported that 54 patients newly enrolled in its benefits program requested appointments but had not received one during the period ending March 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 71,513 pending appointments across its 10 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Baltimore, MD	44,424	37,948	6,476
Perry Point, MD	8,049	7,394	655
Cambridge, MD	4,721	4,590	131
Glen Burnie, MD	3,821	3,699	122
Loch Raven, MD	5,095	4,777	318
Pocomoke City, MD	1,037	1,001	36
Eastern Baltimore County, MD	1,440	1,406	34
Fort Meade, MD	2,092	1,851	241
512PA	117	89	28
Baltimore West Fayette Street, MD	717	706	11

Source: U.S. Veteran’s Administration